About Vinedress
Vinedress is an on-demand e-commerce grocery delivery application, where users can place the grocery order from the nearest or preferred grocery store. The delivery person picks up the order from the respective store and delivers it to the customer’s doorstep.
The customers can make payment by following any of the available payment modes. It is a well-managed application that can serve as a platform to take local and small grocery retailers’ businesses online, automate their business and widen the business presence and reach.
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Team
04 Member
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Development Time
06 Months
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Client’s Location
Mumbai, India
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Industry
Entertainment
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Service
UI/UX Design, Mobile App & Web Development
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Target Users
Young Audience, between 16 - 35 years
The Need
The E-Commerce industry has spread its wings to a great extent, due to which the business of small and local retailers operating traditionally is getting chipped away. The fierce competition with larger online retailers and their increasing dominance is also restraining offline retailers to business effectively.
To address this issue and streamline the business of local and small-scale retailers, team Vinedress planned to build an e-commerce platform for grocery delivery which invites local retailers to onboard and expand their customer reach. The platform was also designed to facilitate the entire order placing and delivery process at the user’s fingertips.
Client Goals
Once, they analyzed the market demand that requires action in terms of taking small and local retailers on a centralized digital platform, our client aimed to build an e-commerce application to deal with this issue. The platform infuses the following key functionalities that deliver the client’s goal accurately.
- Hassle-free local retailer business registration
- Instant order delivery at doorsteps
- Quick Payment integration modes
- Original or on-site product image upload
- Send order status updates on SMS
Technologies Leveraged
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Native Android and iOS
High Fidelity Prototype
Based on the client-approved lo-fi prototype, our UI designing team prepared the high-fidelity prototype. The prototype is equipped with interactive design, smooth user flow, micro-interactions, animations, and transitions with varied features and functionality integration in the prototype.
Development
Considering the high-fidelity prototypes, our development team build the e-commerce application for all 4 stakeholders’ i.e. Customer and Fetcher (Android and iOS application), and Vendor and Admin Panel (web platform). The developers incorporated all the proposed features and functionalities within the application that are listed below.
Sign Up/Log In
The customer can sign up/log in with a mobile number and password.
Search
Customers can search products, vendors, categories, etc. directly from the search option.
Vendor List
The customer can view the list of vendors and get their details, like location, profile picture, ratings, etc.
Make Order
The customer can add products to the cart and place the order by selecting the address and payment mode.
Make Payment
The customer can make online payments by selecting any of the available payment tools.
Order Status
The customers can track their order status as orders are packed, picked up, out for delivery, delivered, etc.
Cancel Order
Customer can also cancel their order before the order status is ‘order picked up’ by the fetcher/driver.
My Orders
Customers can track their all orders i.e. previous, active, and canceled orders.
Rating & Reviews
Customers can rate or submit feedback to vendors and fetchers based on their order processing and delivery experience.
Sign Up/Log In
The fetcher can sign up/log in with an email id/contact number and password.
Admin Verification
Admin verifies as approve/reject all the updated details and shared documents of the fetcher.
New Order Request
Fetcher receives new order requests on their mobile app with all required details.
Accept/Reject Order
The fetcher can accept/reject the order pickup and delivery request.
Set Online/Offline
The fetcher can set their status online/offline to mark availability as taking the order or not.
Order Location
The fetcher can track location and find the shortest path with the integrated map feature.
Update Order Status
- Fetcher can update order status as the order is picked up/delivered.
My Deliveries
Fetcher can track details of all the previous, active and canceled orders that are assigned to an individual.
Earnings
Customers can rate or submit feedback to vendors and fetchers based on their order processing and delivery experience.
Sign Up/Log In
Vendor can sign up/log in with an email id and password.
Inventory Management
The vendor can update their inventory with all the details by using the bulk CSV method or a single product.
Update Inventory
The vendor can add/update/delete the inventory stock or product from the list.
Product Status
The vendor can set the product status as available/out of stock.
Availability Management
The vendor can update their availability time to take the order, as store open and close time.
Order Management
The vendor can track all the order details, check new or incomplete orders, and can update order status.
Track Orders
The vendor can easily find all the active orders and canceled orders with reason and other details.
Payment Management
The vendor can check all the payment details, along with complete order and pending order payments as well.
Total Revenue
The vendor can track lifetime earnings and last payment amount and can download the revenue report too.
Sign Up/Log In
- Admin can sign up/log in with an email id and password.
Customer Management
Admin can handle all the details of the customer, view list, activities, orders, etc. details.
Fetcher Management
Admin can manage fetcher details and add/edit/suspend fetcher from the fleet of delivery persons.
Vendor Management
Admin can add/edit/suspend the account of any of the registered vendors.
Category Management
Admin can view the list of categories and add/edit/delete the categories from the list.
Order Management
The admin can manage and track details of all the active, pending, complete, and canceled orders.
Payment Management
Admin can track all the transactions and their details, calculate commission and vendor’s share as well.
Refund Management
Admin keeps track of all the amount refunded of the canceled orders.
Service Region Management
Admin can define service region on the map via. Geo-fencing technology.
Notification
The admin receives notification for all the registered new customers, vendors and fetchers, and any complaint generation.
Report Generation
Admin can prepare auto-generated reports on varied data for different time periods.
Customer Support
Admin resolves users’ queries and provides required assistance.
Project Outcomes: Evaluating the Impact
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Vinedress is serving its purpose accurately i.e. onboarding small and local grocery retailers and expanding their customer reach. They are now able to scale and compete with huge retail giants. On the other hand, customers are experiencing a very easy order placing experience with hassle-free grocery delivery services at affordable rates. Eventually, the application became a great business opportunity for local retailers to gain loyal customers and build a trustable business in the market.
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