About NoQ
NoQ is a mobile ordering marketplace app wherein people visiting different venues and events can place orders of their preferred items in a contactless way and get it delivered at their respective seats. The app is designed to cut down on tedious efforts of standing in long queues. In addition, people also have the option to either pre-book the order or place it when they enter the venue. The NoQ app eventually comforted the customers and acted as a stress buster by pulling away from the situations of missing out on the concert or any other mesmerizing moment.
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Team
04 Member
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Development Time
06 Months
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Client’s Location
UK
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Industry
Travel & Hospitality
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Service
UI/UX Design, Mobile App & Web Development
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Target Users
Event planners
Identify the Client Needs
Of late, there was a gradual downfall in the hospitality industry due to two major reasons. The first one was the COVID threat and the other was the long queues at customers’ favorite destinations. One of the local business prospects chased the problem and pattern of this market breakdown and decided to come up with an app solution. In no time the person was able to trace that the mobile ordering app can work where customers will enjoy the freedom of booking their favorite items without being irritated and losing interest. And then the efficacious NoQ app came into existence.
Our Approach & Solutions
To develop a mobile ordering app that influence customers to brighten up their mood by seamlessly visiting the places and effortlessly order what they wish to without the stress of being caught in time-consuming queues. Our client looked forward to implement following features:
- Enable customer to manage event list with event details
- Empower customers to view vendor lists, items with details
- Offer easy access to cart/ order payment/ order status and order history
- Provide push notifications for the latest updates
- Customer support to handle any grievances and more.
Technologies Leveraged
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Laravel -
HTML5 -
CSS -
Bootstrap -
Native Android and iOS
High Fidelity Prototype
Once our team of experts figured out the client’s project requirement and business idea, the UI designers worked dedicatedly to design the easy and user-friendly wireframes and hi-fi prototypes. The wireframes are enriched with all the required features and functionalities that made the developer’s coding task streamlined.
Development
Our development team worked on the coding phase of three different stakeholders, i.e., Customer App, Vendor App, and Admin Panel. The primary features that defines the complete supply chain are as follows;
Register/Login
Customers can register/login with their email id, password, and some basic details.
Events Details
Customer can view/search/filter events list and can find each events detail.
Vendor List
Customer can view vendor list along with their menu, quantity, prices, ratings, etc.
Cart
Customer can access his/her cart and can add/edit/view dishes, quantity, and their amount.
Order Payment
Customer can place the order and make its payment through multiple payment modes.
View Order Details
Customer can view the placed order details, price, expected delivery time, delivery person name, etc.
Order Status
Customer can view the current status of placed order i.e., order preparing, order picked, etc.
Order History
Customers can view all of their previous orders, amount, and other details.
Completed/Cancelled Order
Customer can view all of their placed and canceled orders with reason.
Notification
Customer will receive notification for any type of order update or discount & offers.
Settings
Customer can manage profile details and update their password.
CMS
Customer can reach for any assistance and grievance redressal to customer support.
Register/Login
Vendors can register or login through email id and password.
Order Request
Vendor will receive order request i.e. order, customer, and payment details to make the order.
Cancel Order
Vendors can cancel the order request with a valid reason.
Category List
Vendor can add/edit/delete the food/dishes category list.
Menu Items
Vendors can add/edit/delete menu items along with their details and prices from any category.
Offers/Promo Codes
Vendors can provide offers or promo codes with details to customers.
Promo Code Listing
Vendors can view the listing of all the existing promo codes and can activate/deactivate any.
Events Listing
Vendors can check the list of past/ongoing/upcoming event lists or can approve/reject the event joining request.
Order List
Vendors can keep track of all the received orders along with their details and price.
Register/Login
Admin can access account with email id and password.
Dashboard
Admin can view the list of total customers, vendors, dishes, orders, and total sales for a specific period of time.
Menu List
Admin can view the menu list of each vendor and the customer list with details.
Customer List
Admin can view the list of customers along with their order history, personal and contact details.
Order
Admin can view a detailed list of current/complete/canceled orders by customer and vendor individually.
Add Vendor
Admin can add/update vendor and their details or can set active/inactive profile.
Category & Menu List
Admin can add/update/delete the category and menu items from the list.
Event List
Admin can view/edit events list, details, and can set status on/off.
Add Event
Admin can organize an event with relevant details and assigned point of contact.
Sub-Admin
Admin can add/edit/delete sub-admins under him to manage things easily.
Promo Codes
Admin can add/edit/delete promo codes to provide unique offers to customers.
Order List
Admin can view and manage order details, vendor list, amount, etc.
Rating & Reviews
Admin can keep track of all the reviews of each order to analyze vendor’s performances.
Transactions
Admin can check all the types and amount of transactions made by customers.
Refund Details
Admin tracks each refund request along with reasons, customer, and order details.
Project Outcomes: Evaluating the Impact
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The core of NoQ app has not only benefitted society at a large but has also provided an edge to attain the desired business goals to all the vendors struggling to gain visibility and automation. The app’s effortless interface made it super easy to book the orders with instant access and delivery. This as a result, boosted businesses to increase their brand loyalty and create a strong bond between business and customers. Today, the app has garnered thousands of users which in turn has also enabled vendors to collect the customer data massively and guarantee a delightful service as per their customers’ preferences.
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