About Synergy Health 360
Synergy Health 360 is an integrated primary care platform supported by specialty care, backed with advanced technologies and seamless interface to deliver easy-to-access 360 degrees medical care to patients. In compliance with leading US healthcare industry standards including HIPAA, Synergy Health’s web and app platform is empowered with AI to enable the effective functioning of telemedicine, remote patient monitoring, chronic care management, and revenue cycle management. The platform’s functional sets are developed to support various user roles including: Patients, Providers, and Admin in the most efficient way.
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Team
04 Member
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Development Time
06 Months
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Client’s Location
USA
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Industry
Healthcare & Lifesciences
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Service
UI/UX Design, Mobile App & Web Development
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Target Users
Doctors, Clinics, Corporates
Identifying the Client Needs
Telehealth tech, RPM solutions, and a web platform that provides seamless management of patient care remotely have taken the front seat in bridging the gap between people, physicians, and health systems.
In the light of this effective healthcare management, implementing a platform that integrates telehealth solutions and programs and includes compatibility with patient monitoring devices in outpatient and inpatient care became a requisite for Synergy Health 360. The healthcare organization approached us to improve patient experience by developing care continuum solutions powered with best-of-breed technology including artificial intelligence.
Our Approach & Solutions
The Synergy Health organizations’ operational team wanted us to design and develop the mobile app and web platforms for the following roles:
Mobile App for Patients (Android and iOS)
Patient app will include access for patients, caretakers, parents of minor patients and any other authorized family members of patients.
Mobile App for Providers (Android and iOS)
Provider app will cover primary care, specialist, advance care practitioners, nurses, medical assistants, care coordinators, and any other members of the care team.
Web Portal for Admins and System Admin
This will include an easy-to-manage web platform for system administrator so that they can upkeep, configure, and manage the operations of different providers and patients at a single place.
Technologies Leveraged
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Native Android and iOS
High Fidelity Prototype
The detailed project analysis and the client’s idea helped to understand the requirements of the project and generated the demand for wireframe & hi-fi prototype designing. Based on the research and data collection, our UX designers presented a detailed wireframe & hi-fi for all the three users, i.e., Patient, Provider, and Admin Panel. The user-based well-designed prototypes helped developers to start the coding phase.
Development
Our developers introduced all the specific features and functionalities of each app. The web and app comprises three different stakeholders, i.e., Patient, Provider, and Admin Panel. The major features developed for Synergy Health platform are mentioned below.
Secured Onboarding
User can register or login with email id and password.
Manage Profile
Add personal details, specific information, insurance, contact details, medical history, etc.
Book Appointment
Check the list of doctors, filter specialists, select one based on ratings & reviews, then book the available slot.
Search
Search Doctor by name, specialization, symptoms, problems, etc.
Filter
Sort the doctor’s list based on their experience, ratings, specialization, and insurance accepted.
Book Online Consultation
User can see the doctor’s details, and book consultation slot by providing some basic details.
Video Consultation
Users can especially apply for video consultation for the available date & time slot.
Online Payment
Users can make online payments through multiple modes i.e., credit/debit cards.
Appointment Details
The user can view the upcoming and completed appointment list along with the date, doctor, and other details.
Chat
User can send a text, video, audio, or image form message at a time.
ePrescription
The user can view all the previous and ongoing treatments prescriptions by different doctors.
Notification
Users will receive in-app notification for booking confirmation/cancelation/reminder, lab test results, and more.
Register/Login
Provider can register or login with email id, password, contact info, and other details.
Profile Setup
Provider can add all educational qualification, experience, specialization, and other relevant details.
Schedule Management
Provider can handle their patient appointments and can sync them with multiple calendars.
Manage Bookings
Provider can check new/upcoming/past request details and time and can approve or reject the new request.
Upcoming Appointments
Provider can keep track of all the upcoming appointments along with their details, can cancel the appointment with reason.
Share Prescription
After consultation, provider can share the e-prescription along with dosage details for the patient.
Refer A Doctor
Provider can refer the patient to other specialist doctors for detailed assistance from the available doctor’s list.
Past Appointments
Provider can view and access all the details of the previous patient’s appointments.
Manage Patient List
Provider can add/edit/update/delete their patient’s record or can make a note over it as well.
Bookings & Referrals
Provider can view all the details of current, upcoming, and completed patient booking and referrals.
Chat
Provider can view all the previous conversations, and can send or receive messages in text/images/audio/video form.
Earnings
Providers can keep track of all their earning history along with patients’ details, time, and payment details.
Login
Admin can login with email id and password.
Dashboard
Admin can view all the stats of total users, doctors, booking, and payment count.
Patient Management
Admin can view the list of patients, details, payments, medical records, and other details.
Doctor Management
Admin can track personal, professional, patient, and booking details of registered doctors on the platform.
Master List Management
Admin can add/edit/delete the details of insurance providers from the list.
Disease Management
Admin can add/edit/delete the details of the disease from the list.
Master Management
Admin can manage the list of specialties, insurance, allergies, diagnosis, medication, lab test, etc.
Booking Management
Admin can keep track of patients’ booking lists along with their details and doctor.
Payments
Admin can track all the payment transaction details made to doctors and labs.
Notification
Admin can send a notification to all the stakeholders or a selected list of the stakeholders.
Reports
Admin can track the details of new registered doctors/patients, no. of bookings, maximum appointments, and other details in graphical form.
Monitor Devices
Admin can keep track of health monitoring devices assigned to the patient along with location.
Project Outcomes: Evaluating the Impact
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Synergy Health 360 is the leading provider of integrated health and coordinated care services that provides more convenient, personalized, and affordable care for consumers. Synergy Health, today revolutionized the consumer health experience by bringing together the symphony of healthcare technologies that connects patients with providers, specialists, and care coordinators effectively.
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For Synergy Health, we have used Lazyload and Yoast to optimize its SEO Rankings within 2 months. Eventually, its expanded web presence with new brand look attracted 10X more patients and helped in retaining current patients by 30%. The platform is fully compliant to US healthcare industry standards including HIPAA compliance, linking to most industry standard software.
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